This helps businesses provide customer support and deliver important notifications to their customers. Business profiles are provided with tools that allow for automating and quickly responding to customer messages. Business Profile: WhatsApp allows businesses to create a stand-alone business profile through which they can interact with customers easily.Broadcasts on WhatsApp also have a limit of 256 members. The recipients can view, interact and share the messages but cannot reply to them.
This allows for the creation of a one-way communication channel – between the creator of the broadcast and recipients. Broadcasts: Broadcasts can be used for sending videos, images, and texts and can have any number of followers.Normal Groups: Groups where you can add people from your contacts list and can have at most 256 members.
WhatsApp supports the creation of two types of groups and a stand-alone business profile:
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